Shipping policy

At CRefri, we strive to process and ship orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, delivery, tracking, and shipping-related issues for orders placed on our website.

1. Shipping Area

We currently ship within the contiguous United States only.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico

We do not offer international shipping or export services through this website.

We reserve the right to cancel or refuse any order that appears to involve forwarding services, export activity, or shipment outside our supported delivery areas.

2. Order Processing Time

Orders are typically processed within 2–4 business days after payment has been received and approved.

Business days are Monday through Friday, excluding U.S. federal holidays.

Please note:

Business days do not include weekends or holidays.
Processing times may be longer during peak periods, promotions, or due to product availability.
Bulk, wholesale, pallet, or special orders may require additional handling time.

................Cut-off Time.......................

Orders submitted before 4:00 PM Pacific Time (PT) on a business day are considered received that business day, and processing will begin that day. Orders placed after 4:00 PM PT, or on weekends and federal holidays, will be processed on the next business day. This cut-off time applies to order handling only and does not affect transit times.

3. Shipping Methods and Delivery Time

We offer shipping options based on product type, order size, and delivery destination.

Standard delivery typically takes 4 to 6 business days (including processing time). Please note that estimated delivery dates shown at checkout or in shipping confirmation emails are estimates only and are not guaranteed.

Delivery delays may occur due to factors outside our control, including but not limited to:

carrier delays
weather conditions
address verification issues
supply chain disruptions
high order volume
restricted delivery areas

4. Shipping Charges

Free standard shipping is available for eligible retail orders delivered within the contiguous United States.

Bulk, wholesale, pallet, freight, custom, and other special orders may require separate shipping arrangements and charges.

If a shipping charge applies, the complete amount will be displayed at checkout or provided in a written quote before payment is collected. No undisclosed non-government shipping-related fee will be added after an order has been placed.

5. Bulk / Wholesale / Freight Orders

Large-volume, wholesale, pallet, or freight orders may require special shipping arrangements.

If the shipping cost cannot be calculated automatically at checkout, the customer must request and accept a written shipping quote before placing the order. The quote will include the applicable product price, shipping charge, and estimated delivery time. The order will not be confirmed and payment will not be collected until the customer has accepted the complete quote.

Orders requiring a manual freight quote are handled separately and are not accepted through the standard online checkout until the shipping charge has been confirmed.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow time for tracking updates to appear after the shipment has been created.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, losses, or additional fees resulting from:

incorrect or incomplete shipping addresses
failed delivery attempts
refused deliveries
returned packages due to address issues

If an order is returned to us due to address issues or failed delivery, additional shipping charges may apply before reshipment.

8. Delays, Lost Packages, and Delivery Issues

Once an order has been transferred to the carrier, delivery timing is outside our direct control.

If your package is delayed, lost, damaged, or marked as delivered but not received, please contact us at contact@crefri.com as soon as possible. We will assist in reviewing the issue and, where appropriate, help initiate a carrier investigation or claim process.

9. Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, please contact us immediately at contact@crefri.com with your order number and photos of the issue so that we can review and help resolve the matter.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that change or cancellation requests can be accommodated once an order has been submitted. Orders that have already been processed, prepared for shipment, or shipped may not be changed or canceled.